Returns and Warranty

Returns

ECS Electronics understand that you may want to return kits that are not needed. This can be because of the change over year for a vehicle model or perhaps the customer didn't give you the correct information for you to order. You can return your unwanted electric kit at your own shipping expense for a refund under the terms and conditions given here.

If you purchased your ECS Electronics wiring kit from another company please contact them directly to use their returns procedure.

These terms and conditions apply for the return of unwanted wiring kits. If the goods are being returned as faulty or under warranty please refer to the 'Warranty' section.

SPARE MODULES:

Replacement modules and flasher relays are come under the classification of dedicated computor software and cannot be returned unless provided with a returns reference number issued by our warranty department.

IMPORTANT:

Unwanted goods can only be returned if we receive them within 30 days from the purchase date. After this time unwanted or unneeded goods cannot be returned. Conditions: Goods can be returned on condition that they are received by us within 30 days from the purchase date. (shown on your invoice).

The amount of refund is ruled by the following conditions.

  • If the packaging is unopened and is received in good condition then the refund will be 100% of the purchase price.
  • If the packaging is unopened but received in a scruffy or damaged condition then there is 15% charge for re-packaging and restocking.
  • If the packaging has been opened you can still return the kit to us but due to ECS Electronics being accredited to ISO/TS16949 status we will have to return the kit to our quality section in The Netherlands to have the contents verified. In this case we would offer a partial refund based on deducting the shipping costs and work required to make the kit saleable and put back into stock as new.

NB: The processing of re-working can take up to 1 month from receipt of the kit. Credit can only be issued after this process.

If the kit has been opened and installed or partially installed this would be a warranty issue and cannot be returned as a return item.

Enclosed with the return must be:

  • The ECS Electronics invoice number
  • Reason for the return. (i.e. not needed, wrong vehicle year etc.)

To return a kit within one month of purchase please send it to the following:

ECS Electronics UK
Returns Department
The Old Dyehouse
London Road Terrace
Macclesfield
Cheshire, SK11 7RN

Warranty

Problems and faults can happen either when installing the product or after a period of time. ECS Electronics are happy to offer their customers a 2 year 'return to base' warranty on the electric kits, excluding the external 7pin or 13pin socket.

All warranty claims must follow the procedure as documented here.

When a fault or problem is identified the technician must contact the Freephone fitter support helpline during normal office hours. Telephone 00800 22 55 23 27. If you do not contact the fitter support helpline and receive a warranty claim reference number we cannot support a warranty claim.

If the problem or fault is identified as the responsibility of ECS we will do our best to either send a replacement part or kit. If any action is required this will be discussed and decided upon during the fitter support telephone call. If the agreed action is to send replacement parts we will invoice you for the replacement parts and the shipping. If the claim is upheld we will credit your account when we receive the faulty/damaged parts at our UK warranty department.

NB: The normal processing time for a warranty claim is one month.

IMPORTANT

If the kit is returned and any breaks or damage to the cable harness are identified that might be caused by poor installation or independent connections (i.e. Scotchlocks or soldering) we cannot support a warranty claim.

Enclosed with the return must be:

  • The ECS Electronics invoice number
  • The ECS Electronics warranty reference number (Provided by the ECS Electronics fitter support telephone call)

To return a kit under a warranty claim please send it packaged appropriately to the following:

ECS Electronics UK
Warranty Department
The Old Dyehouse
London Road Terrace
Macclesfield
Cheshire, SK11 7RN

UK Office

Address

ECS Electronics UK
The Old Dyehouse
Macclesfield
Cheshire, SK11 7RN
United Kingdom
VAT No: GB117 1894 10

Sales

Contact: Nigel Lea
Tel: 07980 847124
Fax: 0844 5001196
Email: n.lea@ecs-electronics.nl

Support

Contact: Tony Skinner
Tel: 07440 202052
Email: t.skinner@ecs-electronics.com

Head Office

Address

ECS Electronics B.V.
Moerlaken 3
Industrieterrein 'De Krogten' 3522
4825 AR Breda
The Netherlands

Sales

Tel: 0031 76 5810499
Fax: 0031 765 810077
Email: sales@ecs-electronics.nl

Support

Freephone: 00800 225 523 27